Billing & payments

Refunds are rare — we keep things fair by offering pauses or credits instead. This article explains when refunds may be given and how to dispute charg...

Cancelling a membership doesn’t always stop payments immediately. This article explains why charges may still occur after cancellation and what the ru...

Credits and pro-rata adjustments are designed to keep things fair if your membership changes. Here’s how they work. 1. What is a pro-rata credit? If y...

Sometimes payments fail, but there’s an easy process to resolve it. This article explains how retries work and how to update your payment details. 1. ...

We aim to make billing simple and transparent so you always know what to expect. This guide explains how payments work, what happens if something goes...