Failed Payments & Updating Details

Sometimes payments fail, but there’s an easy process to resolve it. This article explains how retries work and how to update your payment details.

1. What happens if my payment fails?

• We retry daily for 7 days. You’ll get a notification each day.

• If payment isn’t made or a valid method isn’t added within 7 days:

  • Your membership will be cancelled.

  • All future bookings will be removed.

  • Outstanding balances remain on account. If you wish to rejoin at a later date, this balance would need to be settled.

2. How can I update my payment details?
You control this directly via WodBoard (staff cannot update details for you):

• Menu → Profile → Payment Method (Manage)

• Add your new details

• Set them as default