Billing & Payments - Quick Summary
What You Need to Know
We aim to make billing simple and transparent so you always know what to expect.
This guide explains how payments work, what happens if something goes wrong, and when refunds are (and aren’t) given.
FAQs – Billing & Refunds
1. When will my membership payment be taken?
All monthly memberships are billed in advance on the 1st of each month — this date can’t be changed. If you join or renew partway through the month, your first payment will be prorated for the days until the 1st.
2. What is a pro-rata payment or credit?
A pro-rata adjustment is a partial payment or credit to cover part of a month:
Joining/Renewing mid-month: you’ll pay a reduced amount for the days until the 1st.
Upgrading mid-month: you’ll be charged a pro-rata amount for the price difference.
Downgrading mid-month: a credit will be added to your account for the unused portion.