Member Reactivation & Restarts
Restarts & Reactivations – What You Need to Know
Whether you’ve been on a pause, cancelled, or are coming back after time away, here’s how to restart your membership.
Restarts & Reactivations at a Glance
Situation | What Happens | Requirements | Notes |
|---|---|---|---|
Standard Pause ends | Membership automatically restarts on agreed date | None | Contact us if you want to return early |
Injury Pause | Membership restarts once Fit to Return (FTR) is provided | FTR note from doctor/physio/osteopath/chiropractor | No FTR = can’t resume; repeat non-compliance may reset membership |
Long-Term Pause (6+ weeks) | Membership spot is released | FTR required if injury-related | If membership is waitlisted, you may need a different plan until space is available |
Restart after Cancellation | Can rejoin as a new member | Subject to availability | If membership is full, you’ll join the waitlist; loyalty benefits don't carry over |
Restart after Failed Payment | Membership cancelled after 7 days of failed payments | Must settle outstanding balance & update payment details | Rejoin as a new member (availability/waitlists apply) |
FAQs – Restarts & Reactivations
1. How do I restart my membership after a pause?
If your pause has ended, your membership will automatically restart from the agreed date.
If you want to return early, just contact Member Support.
2. Do I need medical proof to restart after an injury pause?
Yes — you’ll need a Fit to Return (FTR) note from a recognised medical or health professional (doctor, physio, osteopath, chiropractor) before resuming training.
3. What happens if my pause was longer than 6 weeks?
Longer-term pauses (up to 6 months) release your membership spot.
If your membership type is waitlisted, you may need to join a different plan until a space becomes available.
Loyalty benefits will be held but won’t accrue during the pause.
4. Can I restart if I cancelled my membership?
Yes — you’re always welcome back!
If the membership type you want is available, you can rejoin straight away.
If it’s full, you’ll be placed on the waitlist.
Your loyalty benefits may not carry over if you fully cancelled.
5. What if my payment failed and my membership was cancelled?
If your membership was cancelled due to non-payment, you’ll need to:
Settle any outstanding balance, and
Rejoin as a new member (subject to availability/waitlists).
6. Can I pick up where I left off on my old membership?
Not always.
If you cancelled or paused for a long time, your original membership may no longer be available.
We’ll help you choose the closest option to your previous plan, or place you on the waitlist if needed.
7. How do I restart quickly?
Email Member Support — we’ll confirm what’s available, check if you need a Fit to Return, and set up your billing.