Late Cancel & No-Show Fees on Classes with Space or Without a Waitlist

We sometimes get asked why a late cancellation or no-show fee applies even when a class doesn’t appear to have an official waitlist. The simple answer is that our policy is about fairness and respect for the whole community.

• Spaces still matter: Even if a class doesn’t show a waitlist, members may have been checking in earlier hoping to book. A late cancellation means they miss that opportunity.

• Friends booking together: Members often want to train with a friend. A last-minute space opening up makes it impossible for them to coordinate, so both may miss out.

• Hidden demand: Many classes “clear down” from long waitlists late in the day. If a space is released too late, someone who would have joined simply can’t rearrange their schedule in time.

• Consistency and clarity: Having one simple, consistent policy across all classes avoids confusion. Everyone knows where they stand, and it keeps the system fair.

• Late cancel: Cancelling within 1 hour of the class start time or after 10pm for morning classes incurs a fee

• No-show: Missing a class without cancelling incurs a fee.

Both policies are designed to encourage timely cancellations, so spaces can be made available to other members in good time.

We want all members to get the most from their membership. That means making sure:

• Spaces are available when people are actively looking to book

• Coaches can plan effectively, knowing who is coming to class

• Members who commit to a session aren’t left missing out because a space opened too late to use

If you know you can’t make a class, please cancel as early as possible. Even when you think the class “isn’t full”, you’ll be helping another member get the chance to train, and helping us keep the community running smoothly.