Cooling-Off Period
Edited
When joining online, you have extra protections under consumer law. This article explains your rights.
FAQs
1. Do I have a cooling-off period?
Yes - if you joined online (not in person or via face-to-face video call).
You have 14 days from your start date.
You can cancel for any reason and receive a refund for unused membership time.
2. What happens if I cancel during the cooling-off period?
Your membership ends immediately, and we refund unused fees.
3. Does the cooling-off period apply to renewals or changes?
No - it only applies to your first membership start.
cooling off
14 days
new joiner refund
right to cancel
online sign up refund
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