Pause Management & Reactivation
Managing your pause is simple, and we’ll guide you through the process from start to finish. Here’s everything you need to know about starting, extending, and reactivating your membership.
FAQs
1. How do I request a pause?
Contact Member Support via email or app chat. We’ll check eligibility and set it up.
2. Will my pause be backdated?
No — pauses start from the date we receive your request, so let us know as soon as possible.
3. Can I extend my pause?
Yes — within policy limits. Contact us before your reactivation date.
4. How will I know when my pause is ending?
We’ll confirm your reactivation date when we set up your pause.
5. Can I choose my reactivation date?
Yes — as long as it’s within policy limits. For injury pauses, you’ll need a Fit to Return.
6. Will I be charged during my pause?
No — pauses are free of charge.
7. How do I restart my membership?
We’ll contact you towards the end of your pause. If you want to restart early, send Member Support your Fit to Return (if required) and we’ll reactivate.