Disputing Late Cancel & No-Show Fees

We know unexpected things happen. While waivers are rare to keep things fair for all members, here’s how we review disputes and the circumstances we’ll consider.

1. Can I dispute a fee?
Yes — we’ll always listen and review the details. Waivers are rare to keep things fair, but we consider your history and the situation before deciding.

Usually not waived:

• Feeling unwell

• Work running late

• Forgetting to check your waitlist promotion

• Changing to a different class - cancelled within late cancellation window

May be waived:

• Sudden illness or emergency

• Serious personal situation

• Confirmed system error

We care about your experience and aim to balance fairness for all members.