Membership Cancellations - Quick Guide
Cancelling Your Membership – What You Need to Know
We’d love for you to stay, but we understand circumstances change.
Here’s how cancellations work, your rights under the cooling-off period, and what happens if you cancel late.
Cancellations & Cooling-Off at a Glance
Cancellation Type | Notice Period | Refund Policy | Membership Status |
|---|---|---|---|
Monthly Membership | 7 days before the next billing date | No refund if late | Active until next billing date |
Late Cancellations After Billing | N/A (billing already taken) | No refund if late | Active until end of paid month |
3 or 6-Month Discounted Memberships | Non-cancellable during term | Non-refundable (except cooling-off) | Active until term ends |
Cooling-Off Period | 14 days (if joined online, not in person or via face-to-face call) | Full refund of unused membership fees | Ends immediately if cancelled |
Fee/Terms Change | 7 days before next billing date | No refund | Active until next billing date |
Transfer to Another Member | Not permitted | N/A | N/A |